downtowndogs.com

Frequently Asked Questions

What are your hours?

Facility Hours:

Monday - Sunday 7:00am - 7:00pm

Lobby Hours*:

Monday - Friday 7:00am - 12:00pm and 2:30pm - 7:00pm
Saturday 9:00am - 12:00pm
Sunday - Closed

* Our facility is staffed 24-hours a day, allowing for pick up and drop off of day/overnight guests any time, but is only open to the general public during our posted lobby hours. Guests arriving/departing during non-Lobby hours need to provide advance notice of when to expect them.

How can I enroll my dog?

If you feel that your dog meets all of our requirements, the first step is to fill out our online application. Once we receive it, you will be contacted within two business days to schedule a time for a temperament evaluation. In the mean time, we ask that you make sure your dog is current with his/her vaccinations (Rabies, DHLPP, Canine Influenza and Bordatella). You will need to bring proof of this during the evaluation.

Why does my dog need to attend daycare before boarding?

Since the majority of your dogs' overnight stay will be spent interacting with other dogs and staff, we need to make sure he /she will be comfortable in our facility and have a fun time. For this reason, we require new clients to attend at least 2 days of daycare and wait 30 days prior to staying overnight with us. During these visits, we work to help your dog become familiar with our environment and staff, so it won't be a big deal if you are away for 5 hours or 5 days. This also gives staff a chance to get to know your dog and any special needs they might have before they stay overnight with us. Also, if at anytime during your dogs introductory visits he/she is having a tough time, we will be able to contact you immediately.

Why do you require a temperament evaluation?

For the safety of everyone, it is important that all dogs interact positively together. For this reason, we require that all dogs pass a temperament evaluation. We want to make sure that the dogs that attend Downtown Dogs are able to get along with humans (staff), large groups of dogs, and be OK away from mom and dad. Dogs that are anxious, nervous or frightened would not enjoy themselves. Most importantly,we want this to be a fun and safe experience for them.

What are the hours of the temperament evaluations?

Evaluations take approximately one hour in length. They are held on Monday through Friday during the hours of 9 am to 11:30 am. If you have a puppy under 6 months old, you have the option of doing an evaluation at our Saturday socials. Please Note: Due to safety concerns, we do not allow children under 13 years in a dog evaluation.

Watch the Dogs

Our camera links have moved! In order to provide you with a clearer and more comprehensive view of your dog's day, we've updated our cameras. To access the daycare webcams, please log into your Downtown Dogs account and navigate to the "Photo/Video" drop down menu. Click on "Live Webcams" and choose which room you'd like to view! You'll be able to get a full view of your pup's day!

Downtown Dogs maintains an 'Open Door' policy and encourages owners to check in on their dogs throughout the day.

Playroom Camera Hours:
Ruff City - 8:00AM-12:00PM & 2:15PM-6:00PM

Tiny Town - 8:00AM-12:00PM & 2:15PM-6:00PM

Dogsville - 8:00AM-12:00PM & 2:15PM-6:00PM

CAMERA ACCESS HAS MOVED TO YOUR ONLINE ACCOUNT.

Playroom cameras are turned off during naptime